Love It or Return It 60-day Guarantee

We're so confident you'll love your new Chevy from Jeff Gordon Chevrolet, we'll give you up to 60 days to make sure of it with our new Love It or Return it Guarantee. Buy any 2012 or 2013 Chevrolet, and if you're not happy, you can bring it right back. Needless to say, we're pretty confident you won't want to let it go. That's Chevy Confidence.

Don't live near Jeff Gordon Chevrolet... No Problem, we can arrange hassle free delivery right to your front door with our Exclusive Door To Door Delivery Program


Ready to get started, call the INTERNET SALES HOTLINE 888-817-5744 to schedule an appointment, discuss current available inventory or Value Your Trade.









1. What is Chevy’s “Love It or Return It” Guarantee program?
If a retail customer purchases an eligible 2012 or 2013 Chevrolet vehicle between July 10, 2012 and September 4, 2012, the customer may return his/her vehicle to the original selling/participating dealer after 30 days of ownership but no longer than 60 days from the delivery date.
2. Can a customer return the vehicle for any reason within the 60 days?
The customer can return the vehicle between 31 and 60 days as long as the customer meets the eligibility
requirements of the program.
3. Is there an alternative offer if the customer is not interested in Chevy’s “Love It or Return It” Guarantee?
Yes. Eligible customers may elect to opt out of the Love it or Return it 60-day Guarantee to receive an Optional Cash Offer ($500 on most 2012/2013 Chevrolet Models; $250 on Sonic and Spark) at the time of vehicle purchase.
4. Can you explain the 30-day retention period?
Yes. The customer must retain the vehicle for a minimum of 30 days after the delivery date. Starting on the 31st day of ownership, the vehicle may be returned to the original selling/participating dealer. The customer may return the vehicle to the original selling/participating dealer up to the 60th day of ownership from the customer’s delivery date.
5. Does the customer receive a full refund on his/her purchase transaction?
In exchange for the vehicle, the customer will receive the vehicle purchase price after any rebates, discounts, plus genuine Chevy Accessories installed on the vehicle prior to delivery and included in the original vehicle purchase and any applicable sales tax they paid. Only the price of the vehicle itself (plus sales tax) is included. The buyback offer does not include a return of monies paid for any other taxes, licensing, titling or registration fees, insurance, non-GM Accessories, dealer fees, extended warranties, finance charges, negative equity or any other expenses incurred by the customer at the time of taking delivery of the new vehicle.
6. Are there mileage restrictions on returning the vehicle to the dealer?
Yes. The eligible vehicle that is returned to the original selling/participating dealer cannot have more than 4,000 miles from the delivery date of the vehicle purchase.
7. Is the customer responsible for any costs associated with normal “wear and tear” upon returning the vehicle?
No, but the vehicle cannot have had $300 or more worth of damage.
8. Who is responsible for any damage over $300?If the vehicle has over $300 in damage, the vehicle no longer qualifies to be returned for the program.
9. Is the vehicle eligible if it has been involved in an accident and repaired?
Any vehicle involved in an accident would not qualify for the program.
10. Are co-signers on retail contracts both eligible to return the vehicle?
No. Only the top line signer listed on the retail purchase contract is eligible.
11. Are businesses and corporations eligible for Chevy’s “Love It or Return It” Guarantee?
No, businesses, corporations, partnerships, and fleet sales are not eligible for the buyback guarantee program. Only retail purchases are eligible for Chevy’s “Love It or Return It” Guarantee.
12. Are leased vehicles eligible for Chevy’s “Love It or Return It” Guarantee?
No, lease vehicles are not eligible for the program. Only retail purchases of eligible 2012 or 2013 Chevrolet vehicles between July 10, 2012 and September 4, 2012, are eligible for this program.
13. What does a customer have to do to return the vehicle?
The customer will need to return the vehicle to the original selling/participating dealer. In addition, the customer will need to contact the administrator of the program and submit required documentation. Once the administrator has reviewed and verified the documentation requirement, the customer will be contacted to take the vehicle to the selling dealer to have the vehicle appraised.